Shipping & Delivery.
We aim to pack and ship all orders received before 1.30pm and for all orders received after 1.30pm will be dispatched the next working day, either by Courier or Royal Mail. Delivery Charges are based on the total value in your Shopping Basket as per the chart below. The Delivery charge is shown in the Shopping Basket summary when an item is added, also in the Checkout page and finally on the Secure Payment page.
Please also note:
**Scotland & NI - We cannot provide next day delivery for some areas of Scotland And Northern Ireland, our courier service will instead offer a 2 day service, please inquire to find out more about your postcode.
** Saturday Delivery - Saturday Delivery is £12.95 extra. So items ordered on Friday with Next Day Service will arrive Monday, unless ordered after 3pm which will be delivered Tuesday. Please call to arrange Saturday Delivery.
**Mainland Europe. Charges may apply to island/remote destinations like Cyprus, parts of Greece, Malta, Canary Islands etc...
***Rest of world please contact us for our best quotes for world wide shipping.
We aim to deliver your order right away! You will normally receive your order to you within 48 hours from receipt of payment.
Surfboard Delivery 2-3 Day courier FREE of charge. Next Day £9.95
All other items(excluding surfboards)
Under £50.01: 1st Class £2.95 | Over £50: within 3 days FREE | Express: 24hour courier £4.99
Surfboard Delivery courier £44.95
All other items(excluding surfboards)
Under £50.01: Basic 1st Class 6-8 days £3.95 | Trackable 1st Class - FREE On Orders Over £100 Otherwise 4-6 days £9.95 | Express: 2-4 day courier £14.95
Privacy & Security
Your right to privacy is important to us. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.
We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you.
In some areas of our site, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit. This would include where you subscribe to our online newsletters or provide feedback to us through contact form or when you complete any on line survey we may offer from time to time.
When you do, so we ask you to give us your name, e-mail address and other personal information that will be needed to supply the services to you. In relation to on line newsletters you can ‘unsubscribe’ at any time.
We may use your personal data for future e-mail mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you. If you would rather not receive future marketing e-mails from us please inform us by e-mail.
The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information except to those third parties for whom we act as agents or partners or if we sell the whole or part of our business.
Returns must be UNUSED with the ORIGINAL TAGS attached, in the ORIGINAL BAG and in a resalable condition.
Our full returns policy outlined is below.
What if I need to send something back for exchange or refund?
It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. (Please note refunds are made back to the original card the transaction was made with).
All purchases from Adams are covered by a 14 day exchange or refund guarantee. Basically if you don't dig it, or you need to swap it please follow the process below.
In all return correspondence please quote your - Order ID/Order number, the items you wish to return (size, quantity etc), and let us know if you would like an exchange or refund. Returns IDs can only be issued via e-mail and will NOT be issued over the telephone. However if you receive an incorrect item, a faulty item or experience any issue with your order whatsoever please feel free to contact us by e-mail or telephone and we will be more than happy to help.
Our telephone number is 01637 850520
Then please e-mail firstname.lastname@example.org marking the subject as - Return and your "Order ID".
You will then be sent a returns ID. This returns ID must be clearly marked on the outside of the package sent back to us.
All returns to be sent to:
1a Beacon road